REFUND POLICY

At Ultra 8K OTT, we are committed to delivering the highest quality IPTV streaming experience. This Refund Policy outlines the conditions under which refunds may be granted for purchases made through our service.

By purchasing any Ultra 8K OTT subscription plan, you acknowledge that you have read, understood, and agree to be bound by the terms of this Refund Policy.

You may be eligible for a refund under the following conditions:

• Service not delivered: You paid but never received your login credentials or activation details.
• Technical failure: The service is completely non-functional and our support team is unable to resolve the issue within 48 hours of your report.
• Duplicate payment: You were charged more than once for the same subscription plan.
• Request within 24 hours: You request a refund within 24 hours of purchase and have not yet activated or used your credentials.

Refunds will not be issued in the following circumstances:

• You have already activated your credentials and used the service.
• More than 24 hours have passed since your purchase (unless a verified technical failure applies).
• Your internet connection, device, or third-party application is causing the issue — not our servers.
• You changed your mind or no longer wish to use the service after activation.
• You purchased the wrong plan and have already activated it.
• Service interruption due to scheduled maintenance (communicated in advance).
• Your account was suspended due to violation of our Terms of Service.
• Issues caused by ISP restrictions that are beyond our control (though our DNS technology resolves most cases).

To submit a refund request, please contact our support team through one of the following channels:

• WhatsApp: Message us at +212 708 046 477 — fastest response, available 24/7.
• Email: Send your request to teams3804@gmail.com with the subject line "Refund Request — [Your Order ID]".

Please include the following information with your request:

• Your full name and email address used at checkout.
• Your order ID or payment reference number.
• The reason for your refund request.
• Any screenshots or details of the technical issue (if applicable).

In certain cases, a partial refund may be offered at the discretion of Ultra 8K OTT. This may apply when:

• The service experienced verified downtime exceeding 72 consecutive hours that was not resolved.
• A multi-month subscription was purchased and a technical issue affecting service quality was identified within the first 7 days.

Partial refunds are calculated based on the unused portion of your subscription period and are issued at our sole discretion.

We strongly recommend contacting our support team on WhatsApp to request a free trial before committing to a subscription. This allows you to verify service quality, channel availability, and compatibility with your device before any purchase is made.

Ultra 8K OTT reserves the right to modify this Refund Policy at any time. Changes will be effective immediately upon posting to our website. Continued use of the service after any modifications constitutes your acceptance of the new terms.

For any questions regarding this policy, please contact us at teams3804@gmail.com or via WhatsApp at +212 708 046 477.