PRIVACY POLICY

Welcome to Ultra 8K OTT. We are committed to protecting your personal information and your right to privacy. This Privacy Policy describes how we collect, use, disclose, and safeguard your information when you purchase or use our IPTV streaming service.

By accessing or using Ultra 8K OTT, you agree to the collection and use of information in accordance with this policy. If you do not agree with the terms of this policy, please do not use our service.

We collect only the minimum information necessary to provide and improve our service. This includes:

• Contact Information: Your name, email address, and phone number provided when placing an order.
• Payment Information: We do not store your full payment details. Transactions are handled through secure third-party payment processors.
• Device Information: Device type and operating system used to access the service, for compatibility and support purposes.
• Usage Data: General information about how you use the service (e.g., connection timestamps) to maintain service quality.
• Communication Data: Messages exchanged via WhatsApp or email when you contact our support team.

The information we collect is used solely for the following purposes:

• Service Delivery: To activate your Ultra 8K OTT subscription and deliver your login credentials.
• Customer Support: To respond to your inquiries, troubleshoot issues, and provide technical assistance.
• Account Management: To manage your subscription, process renewals, and handle refund requests.
• Service Improvement: To monitor service performance, identify technical issues, and improve streaming quality.
• Communication: To send you important service updates, subscription expiry reminders, or policy changes.

We do not sell, trade, or rent your personal information to third parties. We may share your data only in the following limited circumstances:

• Payment Processors: Secure third-party payment platforms used to process your subscription payment. They operate under their own privacy policies.
• Technical Service Providers: Infrastructure and server providers that help us deliver the streaming service, bound by confidentiality agreements.
• Legal Compliance: When required by law or in response to valid legal processes (e.g., court orders or government requests).

We take the security of your personal information seriously and implement appropriate technical and organizational measures to protect it against unauthorized access, alteration, disclosure, or destruction.

• All credentials and account data are stored using encrypted systems.
• Access to customer data is restricted to authorized personnel only.
• Payment processing is handled exclusively through secure, PCI-compliant third-party providers.
• We regularly review our security practices to maintain a high standard of data protection.

Our website may use minimal cookies or similar tracking technologies to improve your browsing experience. These may include:

• Essential Cookies: Required for basic website functionality and navigation.
• Analytics Cookies: Anonymous data used to understand how visitors interact with our website (e.g., page views, traffic sources).

You can control cookie settings through your browser preferences. Disabling cookies may affect the functionality of certain parts of our website but will not affect your streaming service.

We retain your personal data only for as long as necessary to fulfil the purposes outlined in this policy, or as required by applicable law.

• Active subscription data is retained for the duration of your subscription.
• Support communication records are retained for up to 12 months after your last interaction.
• After the retention period, your data is securely deleted or anonymized.

You may request deletion of your personal data at any time by contacting us directly.

You have the following rights regarding your personal data held by Ultra 8K OTT:

• Right to Access: Request a copy of the personal data we hold about you.
• Right to Rectification: Request correction of inaccurate or incomplete personal data.
• Right to Erasure: Request deletion of your personal data, subject to legal obligations.
• Right to Object: Object to the processing of your personal data for certain purposes.
• Right to Data Portability: Request your data in a structured, commonly used format.

Ultra 8K OTT services are intended for users who are 18 years of age or older. We do not knowingly collect personal information from children under the age of 18.

If you believe a minor has provided us with personal information, please contact us immediately at teams3804@gmail.com and we will take prompt steps to delete such information.

We reserve the right to update or modify this Privacy Policy at any time. Changes will be effective immediately upon posting. We will notify existing customers of significant changes via email or WhatsApp.

Your continued use of Ultra 8K OTT after any changes constitutes your acceptance of the updated Privacy Policy. We encourage you to review this page periodically.